As the name suggests the collection predictive dialer system is successful and widely used by collection agencies worldwide, as it has the artificial intelligence to predict and route only those calls that make sense for call center executive. Before installing this software many collection agencies were literally fighting with old and outdated telephone technology that was completely manual and driven people. This was fine as long as the numbers are within manageable limits. But things have changed dramatically in recent decades and the number of loan clients has grown by leaps and bounds. Along with the growing number of default rates have also risen considerably.
To address the situation, the need of the hour is to have a good solid mechanism collection that is driven by technology and is not labor intensive. However, the best of a call center executive can prove that it would be impossible for him or her to watch over 60 calls per day. Experience has found that 20 to 30% of these calls is wasted because there is no response from the client side. However, with the use of the collection system predictive marker of the number of calls that can be made by a person increases by about 2-3 times and up to 200 per day figures. Another feature that makes this software all the more useful is the fact that of these 200 calls about 70 to 80% are productive calls. This translates into a figure of around 140 to 150 calls per day of production. Compare this with the number of previous productivity of about 45 calls.
Judging from the above statistics there is no reason why collection agencies should not consider this software as indispensable. In addition to the above statistics this collection predictive dialer software also ensures automatic dialing facility to collect the number of a database, helping to generate reports about dropped calls or not available and other vital information. As a collection executive Call center numbers have not found an answer or have an answering machine are reassigned in the queue and the software automatically selects the numbers and start dialing again. All this would have been possible in a scenario manual.
However, for the best use of this software and the results of optimal availability of real time data is very important. Moreover, the training and education of call center executives on the proper and efficient use of this collection predictive dialer system is paramount. At the end of the day, it can be concluded with some authority that this software has been shown a new direction to collection agencies and has made meaningful and productive work.
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